Contact Us 

Phone and Fax Numbers

The Department does not initiate any automated outbound calls requesting citizen information.


Customer Services

Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.

Servicios disponible en Españ​ol 

For Individuals For Businesses
  • Individual Income Tax
  • Online Services​
  • Forms
  • Estate Tax
  • Fiduciary Income Tax

 Phone:  (804) 367-8031

 FAX:      (804) 254-6113

  • Sales and Use Tax
  • Employer Withholding
  • Corporation Income Tax
  • Pass-Through Entities
  • Watercraft Sales and Use Tax
  • Business Online Services 
  • Business Registration
  • Tax Forms

 Phone:  (804) 367-8037

 FAX:      (804) 254-6111

Miscellaneous Taxes

Aircraft Sales and Use  Bank Franchise Tax Commodity Taxes Cigarette Stamps Tobacco Tax
Communications Taxes Rolling Stock Tax Motor Vehicle Rental Tax Nonprofit Exemptions Insurance Premiums License Tax

Individual Income Tax Refunds

  Where's My Refund? Phone:  (804) 367-2486   

Tax Credits (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)

  Tax Credit Assistance Phone:  (804) 786-2992  

Collections (Telephone Service Hours: Monday - Friday, 8:30 a.m. - 5 p.m.)


Phone:  (804) 367-8045  

FAX:  (804) 254-6112  

  Part Pay Agreements Phone:  (804) 440-5100  
  Court Debt Collections Phone:  (804) 367-0016  

Other Useful Numbers

  Media Relations Phone:  (804) 404-4109  
  Identity Theft

Phone:  (804) 404-4185  

FAX:  (804) 344-8565  

  Summons, Subpoenas, and Other Legal Process

Phone:  (804) 404-4029  

FAX:  (804) 786-2806  

  Recordation Tax Phone:  (804) 371-0856  

TTY Users Please Dial 7-1-1


You can send and receive confidential answers to your account questions by using our Secure Email service.

Individual Send a Secure Email

Business Send a Secure Email

Learn why you may not be receiving expected emails from the Virginia Department of Taxation. (16Kb PDF)


Location and Mailing Addresses

Mailing Address Express Mail Contact Information for Summons,
 Subpoenas, and Other Legal Process
Virginia Department of Taxation
Office of Customer Services
P.O. Box 1115
Richmond, VA 23218-1115
Virginia Department of Taxation
1957 Westmoreland Street
Richmond, VA 23230

General Legal and Technical Services
Phone:  (804) 404-4029
FAX:  (804) 786-2806
Find out more information on the process


Starting Jan. 30, 2017, our Customer Service Walk-In Center, located at 1957 Westmoreland St. in Richmond, will be open Monday – Friday, 8:30 am – 4:30 pm.

Our Cashiers' Office is open all year, Monday through Friday, 8:30 a.m. - 5 p.m


NOTE: Do not mail your tax return to any of the addresses on this page. It will slow processing of your return.

Addresses to use when mailing your individual income tax return.


Last Updated 12/27/2016 06:36