As tax refund fraud becomes more widespread, we’re enlisting the help of taxpayers, tax professionals, employers, and payroll providers to help prevent it.

How is Virginia Tax protecting taxpayers?

To make sure that refunds go to the rightful owners, we’re committed to taking the time needed to carefully review all individual income tax returns. Every return we receive is different, so processing times will vary. 

General refund processing times during filing season: 

  • Electronically filed returns: Up to 4 weeks
  • Paper filed returns: Up to 8 weeks
  • Returns sent by certified mail: Allow an additional 3 weeks 

Steps you can take to make processing your return go more smoothly.

  • Our Refund Review Team checks all returns that have been identified as potentially fraudulent to determine if the taxpayer whose name is on the return actually submitted it. As part of this review, we send a letter to the taxpayer asking whether they filed a return and whether they received their refund. We may also request documentation to verify the taxpayer’s identity. If you receive a letter from us, please respond as soon as possible so we can take the appropriate action. 
  • Since December 2015, we have issued personal identification numbers (PINs) to taxpayers identified as possible victims of identity theft. These PINs serve as another way to verify the taxpayer’s identity when they file their individual income tax returns. If you are a victim of identity theft and need to file a Virginia income tax return, you can request a Virginia Tax PIN
  • As refund tax fraud schemes grow more elaborate, we continue to coordinate with the IRS, other state tax departments, and the tax software industry to protect your personal information and reduce refund fraud 

How can taxpayers protect themselves?

  • Do not provide personal information by mail, phone, email, or text to an unknown person. 
  • File your tax return early - and file electronically.
  • Be sure you have all W-2s and other withholding statements before you file.  
  • Include your Virginia driver’s license number or Virginia identification card number and issue date on your return.  
  • Watch for signs that an unauthorized person may have filed a return using your name or Social Security number: 
    • More than one tax return was filed using your Social Security number.  
    • You receive an unexpected assessment or notice indicating that you owe additional tax.
    • You receive a federal or state tax refund that you didn’t request.  
    • You had collection actions taken against you that you didn’t expect, and the information doesn’t appear to be valid. 
    • The IRS notified you that a false federal return was filed. 
  • If you are a victim of identity theft, we suggest taking the following steps: 

How can tax professionals help prevent refund fraud?

  • Educate your clients. See IRS Publication 4524, Taxes. Security. Together., a 1-page flyer with basic tips for taxpayers – how to keep their computer secure, how to avoid phishing and malware, and how to protect their personal information. 
  • Review and update your security plan on a regular basis. See IRS Publication 4557, Safeguarding Taxpayer Data which includes a helpful checklist for all aspects of security – facilities, personnel, information systems, and more. 
  • Notify us immediately if your records have been compromised. Call our Identity Theft Information Line at 804.404.4185

How can employers and payroll providers help prevent refund fraud?

  • File your withholding records electronically by January 31 every year. Virginia law allows us to tell taxpayers when we haven't received their withholding information from their employers. 
  • Store all taxpayer records securely. 
  • Notify us immediately if you think any payroll records have been compromised. Call our Identity Theft Information Line at 804.404.4185