Business Conduct Standards
Agency Strategic Plan
Strategic Plan (includes Service Area Plan)
Our mission is to serve the public by administering the tax laws of the Commonwealth of Virginia with integrity and efficiency to support funding of government services for Virginia's citizens.
Our vision is to instill public confidence and achieve the highest level of voluntary compliance through the strength of our workforce, a culture of innovation, and leading-edge technology that safeguards taxpayer information and enhances the way we deliver our services.
- Integrity: We strive to be honest, fair, and straightforward, not compromising moral principles.
- Concern and Respect: We commit to working diligently to earn and keep the trust and respect of our stakeholders and coworkers. We strive to participate and communicate in an open, collaborative environment, while showing consideration and compassion as we pursue common goals.
- Personal Responsibility: We hold ourselves accountable for our performance and we honor our commitments. We take initiative and accept ownership for the actions required to achieve positive outcomes for ourselves and the agency.
- Teamwork: We commit to participating with others in an open, collaborative environment in pursuit of common goals.
- Innovation: We seek better ways to do our work with the highest levels of quality. We challenge the status quo and we welcome and encourage innovation and creativity.
Code of Ethics
Virginia Tax's Code of Ethics is not intended to be all-inclusive, but serves as a guide for appropriate business conduct. Our employees will uphold these professional and ethical standards in support of the agency's mission, values, and vision:
- Commit to the highest ideals of honesty, personal and professional integrity, fairness, and ethical values.
- Avoid any actual or perceived conflict of interest by not accepting forms of gifts, favors, or items of monetary value that violate the State and Local Government Conflict of Interest Act (Code of Virginia §2.2-3100 et seq.).
- Earn respect, trust, and confidence of the public, elected and public officials, and coworkers in providing professional services.
- Embrace diversity and protect the rights of others by treating all persons in a non-discriminatory, ethical, dignified, evenhanded, respectful, and courteous manner.
- Abide by agency and DHRM policies to include the Standards of Conduct.
- Protect agency and public resources against their use for personal or private benefit and gain except where specifically allowed by policy.
- Become entrusted stewards in financial management and the use of other public resources such as electronic communications and information systems, materials, equipment, and supplies.
- Expose any violation of law, corruption, neglect of duty, and misconduct or unethical behavior; and will not conduct or condone acts of fraud, theft, waste, abuse, or any such activity.
- Provide credible, honest, impartial, and objective information according to applicable laws, regulations, policies, and professional standards.
- Conduct public business that will withstand public scrutiny and FOIA.
- Develop professional quality excellence through enhancing professional KSAs (knowledge, skills, and abilities) and competencies through continuous improvement.
- Reflect non-partisanship in professional work and conduct.
- Exercise prudence and integrity in filing and paying taxes, preventing unauthorized use or disclosure of information, securing and maintaining the confidentiality of tax information, and managing the Commonwealth's tax revenue resources.
- Hold ourselves accountable for our own decisions and actions and to this Code of Ethics.